My wife and I could not be happier with Charleston Bath Experts, from beginning to end. Their salesman, Derek, was knowledgeable, friendly, patient, and gave us great guidance throughout our questions. Both Kelly Jo inside co-ordinator) and Kimberly (finances) in the office were thorough, friendly, and also knowledgeable throughout the process. The estimated time frame to begin the job - and complete it - was met, as all of the workers reported on-time each morning. Due to some additional work we requested, the job took an extra day (three in total), which was more than reasonable and expected. Brian did a wonderful job overseeing all of the operation, as he was here for a good part of the installment. The installers were: Luke, Justin, Paul, Brian, and Jay, and did a great job in minimizing any disruptions during the three days. They had to only shut the water off for a MAXIMUM of one hour TOTAL for the three days. All of the workers were extremely knowledgeable, courteous, patient with our questions/concerns, and explained things along the way. They left our new bathroom in as clean a state as one could expect when the job was completed. I would highly recommend this company, if one is considering making any changes to their bathroom. They are fair and honest, and a joy to have in the house. Lastly, my wife and I spotted a couple of "tweaks" which need to be corrected, and they will soon be here to fix these. We are extremely happy with our new bathroom, and the job Charleston Bath Experts performed!
Just wanted to say...I'm SOOOOOOO HAPPY! From Kelly Jo to Derrick & especially to your workers...Jay, Justin, and Brian. A big Thank you to Brian. You are awesome. Truly appreciated the work & outcome of my beautiful bathroom...All Yall were so nice to work with...(especially impressed) by how yall never left a mess after all the work. Sincerely Janine and Bob Gerber
Derek came to provide a remodel quote and was incredible! From the time I answered the door (he wore his mask!), from looking at our bathroom, to pictures, to pricing, Derek was extremely pleasant to work with. He was very knowledgeable, heard all your questions and was there to provide exactly what we needed!
From start to finish the team came when they said. left on time and gave us two new beautiful updates. They were very neat and tidy. Easy to work with. I highly recommend them.
From Start to Finish... Derick, Brian, Jay, Zach, Casey, and Kelly Jo were amazing. The “Team” from Luxury Baths of Charleston is super easy to work with. Super knowledgeable, very professional and I would recommend them to friends and family. Jay is always 2 steps ahead of everyone and he aims to please the customer. Casey is new to the Company and Luxury Baths of Charleston is extremely lucky to have him onboard! The reason we chose Luxury Baths of Charleston is because they offer “A one-stop Renovation” in 2 days! The crew was fast, knowledgeable and made sure that we were involved along the way. A huge thanks to Brian for overseeing the project and making sure that we were happy & Satisfied with the completion of the remodel. The only thing I would like to mention is that when the “Sales Team” comes out on the 1st visit to let you look at your “options” , the samples should be larger than a “Dollar Bill” so you can actually get a feel for what the final product looks like. Overall, I would recommend Luxury Baths of Charleston & this particular Crew! Thanks y’all!
It turned out great Jay and Dan did great job along with being a good team. Kelly Jo and Brian will keep you informed and fix any problems you have. I recommend them to anyone 5 stars in my book Thanks
Great company, fantastic customer service, knowledgeable staff. Highly recommend.
I do not have enough adjectives to describe my wonderful experience. Professional, timely, kind, clean, etc. Bryan, Bryan and Jason were awesome. These are the best. Cannot praise enough. ❤️❤️❤️❤️
The job done by the Coordinator Brian Hovey and the actual team members Nick, Jay and Zach was outstanding. We requested a very extensive remodeling of a 24 year old master bath. With one exception, the performance of the entire crew was outstanding and professional. The one exception was the NON-CHARLESTON BATH EXPERTS sub-contract dry wall and painter. This individual, who has his own painting business clearly did not place the completion of our project at a high level of importance. On the days that he would come to work on our renovation, he would typically show up at 3:30 PM or later and work for a few hours. This individual did not communicate clearly and misunderstood his directions from Charleston Bath Experts and nearly painted the bathroom a dark chocolate brown when a very pale green had been requested. When he finally got around to painting the bathroom, he still got the color wrong and had to re-paint it despite having been provided with the proper color name and code. In short, we were not at all satisfied with this individual or his work. In keeping with his promise at the outset of negotiations, Brian Hovey fully carried through with corrective measures to ENSURE 100% SATISFACTION - even to the point where he personally fixed the problems caused by the failure of their sub-contractor. This project took longer than forecast due to the disconnects with the painter, but came in on budget. We are fully satisfied with the result and can in good conscience strongly recommend this company for bath renovations. Our thanks to Nick, Jay, Zach for your professionalism and courtesy - and especially to Brian for his exceptional customer service.
Amazing! No complaints!
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