Great company, fantastic customer service, knowledgeable staff. Highly recommend.
I do not have enough adjectives to describe my wonderful experience. Professional, timely, kind, clean, etc. Bryan, Bryan and Jason were awesome. These are the best. Cannot praise enough. ❤️❤️❤️❤️
The job done by the Coordinator Brian Hovey and the actual team members Nick, Jay and Zach was outstanding. We requested a very extensive remodeling of a 24 year old master bath. With one exception, the performance of the entire crew was outstanding and professional. The one exception was the NON-CHARLESTON BATH EXPERTS sub-contract dry wall and painter. This individual, who has his own painting business clearly did not place the completion of our project at a high level of importance. On the days that he would come to work on our renovation, he would typically show up at 3:30 PM or later and work for a few hours. This individual did not communicate clearly and misunderstood his directions from Charleston Bath Experts and nearly painted the bathroom a dark chocolate brown when a very pale green had been requested. When he finally got around to painting the bathroom, he still got the color wrong and had to re-paint it despite having been provided with the proper color name and code. In short, we were not at all satisfied with this individual or his work. In keeping with his promise at the outset of negotiations, Brian Hovey fully carried through with corrective measures to ENSURE 100% SATISFACTION - even to the point where he personally fixed the problems caused by the failure of their sub-contractor. This project took longer than forecast due to the disconnects with the painter, but came in on budget. We are fully satisfied with the result and can in good conscience strongly recommend this company for bath renovations. Our thanks to Nick, Jay, Zach for your professionalism and courtesy - and especially to Brian for his exceptional customer service.
Amazing! No complaints!
We had a small warn out shower and closet taken out and started over with a 54" x 40" installed. They took it down to studs and started over I love my new shower since I've had double knee replacement and other health issues I had angled handrails installed to aid me in getting up from the super nice bench that was installed. I just want to tell Brian,Matthew and Jay thank you! The work Matthew and Jay did on the shower and making sure we were totally happy with everything. Brian when he came to inspect the job was outstanding to work with. We will use them on our second bath remodel.
the finished product is very nice. It took a bit longer to get the job done then expected. That being said the finished product is fantastic, just what we wanted it to look like. The guys that worked on the product did a very good job.. Brian was on top of everything .. Thanks Doug
I saw a remodel exhibit of Charleston Bath Experts at a local boat show. I chose them because of the presentation and discussion of the installation process given by Brian Hovey. The demolition phase was outstanding. The shower involved removal of ceramic tile floor and walls. Jay and Matt worked very professional to get the install completed on time. Thanks to Brian, Jay, Matt and Duncan for a job professionally done. They were excellent to work with. I would highly recommend them and Charleston Bath experts.
The people St Bath Experts ate without a doubt the most professial company I have ever dealt with sin e living in Mt. Pleasant for last turn years.The two installetsNick and Mat where. EXCeLANT IN THE TIME TO .makeEVERYTHING PErfect.I highly reccomend Bath Experts to anyone who wants the quality work done to their home.
I saw several bath remodel exhibits at a local trade show. I chose Charleston Bath Experts because of the mold-proof, MicroBan infused materials used in their tubs, showers, and surrounds. Brian's presentation and discussion of the installation process sealed the deal for replacement of a two bathrooms, a tub in one and an odd-sized shower in the other. He did make a slight error in one of his measurements which caused one of the panels to be too short for the space. However, he readily accepted responsibility and resolved the issue by adding a decorative strip, which is normally an upgrade, at no cost to me. The demolition phase was impressive. The shower involved removal of ceramic tile floor and walls that were backed with cement. Both baths were taken down to the studs in one day. Installation was flawless. The lead installer, Nick, was outstanding. He worked tirelessly and kept me informed of the progress being made. It was obvious that his work was quality oriented and not time-driven. He was training two helpers, Nick and Matt, and it was apparent that they were picking up his enthusiasm for the work and his goal of quality. I don't know what Nick gets paid, but he should get a raise! These guys can work for me anytime.
Saw several bath remodel exhibits at a local trade show. I chose Charleston Bath Experts above the rest because of the mold-proof, MicroBan treated materials. Brian's presentation and in-depth discussion of the of the materials and installation process sealed the deal. He did make a slight error with one of his measurements which left one panel too short for the space. He readily accepted responsibility and resolved the issue with upgraded material at no cost to me. You have to admire that. The installation impressed me the most. I don't know what he gets paid, but Nick, the lead installer, deserves a raise! You can tell he loves his work. He put his all into everything he did. And, most impressive was the pride he took in the quality of his work. It was obvious that he was passing these traits on to his helpers, Nick and Matt. They made a great team and I would not hesitate to have them work for me again. From sales through installation, Charleston Bath Experts was
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